Alta Graphics guarantees many of our Trade Show Display Systems under a series of warranties for manufacturing defects and or hardware failure. Some products have NO WARRANTY while they are delivered to the customer in Good & New Condition. Products covered under a warranty specifically exclude the following;
- Mistreatment of products including Graphic Panels
- Failure to follow the product instruction sheets and labeling
- Incorrect use
- Damages occurred while in transit
Each Alta Graphics product holds its own unique warranty period. Refer to the warranty information and icons located on each products page:
Warranty Terms & Conditions:
Upon the acceptance, you agree that the product(s) are delivered without any visible damage. If damage is noted, sign for the delivery as damaged and advise Alta Graphics immediately.
Any errors occurred during the shipping/freight process using Alta Graphics prepaid shipping service will be guaranteed and covered should the shipper lose, damage or delay a product outside their guaranteed delivery time. Alta Graphics will process the claim information and replace the affected product. For orders shipped using a customers shipper number or a third party shipper number, the customer will be responsible for replacing the affected product at cost and following through with the claim through the shipping/freight company. Alta Graphics will begin the claim process and provide the customer with the claim information. Any further claim correspondence will be between the customer and the shipping/freight company.
Alta Graphics reserves the right to request documentation in the forms of photos, copies of packing slips and the like to ensure the issue is resolved promptly. Standard questions may also be asked in order to provide accurate and timely customer service. Failure to provide the necessary information requested by and Alta Graphics Representative may delay the claim process. an RA/Case number may be issued depending on the warranty/claim. This number must be used in regards to all correspondence with the issue and adhered to any packaging sent to Alta Graphics for assessment. Failure to adhere RA/Case information to a package will delay the claim/warranty process.
If a product is noted as defective that is a discontinued product; an exchange to an equivalent product will be offered or an upgrade to a premium product (at the discretion of Alta Graphics will be available with the customer responsible for the difference in cost.